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AI hallucination

An AI hallucination is a statement produced by a model that sounds plausible but is false or invented. For a brand it means being described with services, locations or characteristics that do not exist.

Why it matters

A company described badly by an assistant suffers damage it cannot see: the user gets the wrong information and has no way to check it. The more ambiguous the sources, the more the model fills the gaps itself.

In practice

  • State explicitly what you do and what you do not do.
  • Keep the same data identical everywhere it appears.
  • Avoid old pages with outdated information that are still indexed.
  • Check periodically how the brand is described, not just whether it appears.

Related terms

Frequently asked questions

What is AI hallucination?

An AI hallucination is a statement produced by a model that sounds plausible but is false or invented. For a brand it means being described with services, locations or characteristics that do not exist.

Why does AI hallucination matter?

A company described badly by an assistant suffers damage it cannot see: the user gets the wrong information and has no way to check it. The more ambiguous the sources, the more the model fills the gaps itself.

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